How to Contact QuickBooks Customer Service: A Step-by-Step Guide

When you encounter issues with QuickBooks, knowing how to contact customer service can save you a lot of time and frustration. Whether you’re dealing with a specific error like 30159 or you just need some general assistance, QuickBooks offers multiple ways to contact its support team. Here’s a comprehensive guide on how to contact QuickBooks customer service.

1. QuickBooks Online Help

QuickBooks Help Menu:

1. Log in to your QuickBooks account.
2. Click on the Help icon (usually represented by a question mark or “?” symbol) in the upper right-hand corner of the screen.
3. Type your issue in the search bar or select Contact Us to connect with a support representative.

QuickBooks Support Website:

1. Visit the QuickBooks Support website.
2. Use the search bar to find articles related to your issue.
3. If you need further assistance, click on the Contact Us button to see contact options.
4. QuickBooks Phone Support

For QuickBooks Online:

• Call 1-800-446-8848 to reach QuickBooks Online support. Follow the prompts to be connected to a representative.

For QuickBooks Desktop:

• Call 1-800-4-INTUIT (1-800-446-8848). For faster assistance, have your product details and license number ready.

1. QuickBooks Chat Support

Live Chat:

1. Visit the QuickBooks Support website.
2. Click on Contact Us and select the Start a Chat option.
3. A chat window will open where you can type your issue and get live help from a support agent.
4. Social Media Support

QuickBooks also offers support through its social media channels. You can reach out to them at:

• Twitter: @QuickBooks
• Facebook: QuickBooks Facebook Page

Send them a direct message or post your query on their page.

1. QuickBooks Community

QuickBooks Community Forum:

1. Visit the QuickBooks Community website.
2. Browse through the topics or use the search bar to find similar issues.
3. Post your question if you can’t find a solution, and community members or QuickBooks experts will respond.
4. QuickBooks Email Support

While QuickBooks primarily offers live chat and phone support, you can also email their customer service for less urgent issues.

Email Support:

1. Visit the QuickBooks Support website.
2. Click on Contact Us and choose the Email Us option.
3. Please fill out the form with the details of your issue and submit it.
4. In-Person Support

QuickBooks offers in-person support through its ProAdvisor network to those who prefer face-to-face assistance. You can find a certified QuickBooks ProAdvisor in your area:

1. Visit the QuickBooks ProAdvisor website.
2. Enter your location and select the type of assistance you need.
3. Browse through the list of ProAdvisors and choose one that fits your requirements.

Tips for Contacting QuickBooks Customer Service

• Prepare Your Information: Have your QuickBooks version, license number, and a detailed description of your issue ready.
• Be Patient: During peak times, wait times can be longer. Try using chat or social media for quicker responses.
• Follow-up: If your issue isn’t resolved in one interaction, follow up with the same representative or through the same contact method for consistency.