How to Solve QuickBooks Error 185: A Simple Guide

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If you’re using QuickBooks for financial management, encountering an error can be frustrating. One such issue is QuickBooks Error 185, which indicates that your bank needs more information to process a transaction or login. This guide will help you understand Error 185 and how you can fix it effectively.

What is QuickBooks Error 185?

QuickBooks Error 185 occurs when your financial institution requires more information than what was provided with the initial login or transaction request. This is often related to additional security requirements set by the bank or incorrect login credentials. It can appear in both QuickBooks Online and QuickBooks Desktop versions.

Common Causes of Error 185

Understanding the causes of Error 185 can help you solve the problem more efficiently. Here are some common triggers:

  1. Multiple Programs Running: If too many applications are running on your computer, it might interfere with QuickBooks.
  2. Outdated QuickBooks Software: Not keeping your QuickBooks updated can lead to compatibility issues with banking services.
  3. Incorrect Login Credentials: Entering the wrong user IDs or passwords can cause this error.
  4. Security Questions: Some banks require answering security questions that still need to be set up or updated in QuickBooks.

Step-by-Step Guide to Fix Error 185

Here’s a detailed walkthrough to help you resolve QuickBooks Error 185:

Read also:  How to Fix QuickBooks Error H101: Causes, Symptoms

Step 1: Update QuickBooks

First, ensure your QuickBooks software is up-to-date. This can solve many errors, including Error 185. You can update QuickBooks through the ‘Help’ menu by selecting ‘Update QuickBooks Desktop‘.

Step 2: Verify Internet Connectivity

Check your internet connection. A stable connection is required to communicate with your bank’s servers without interruptions.

Step 3: Run QuickBooks File Doctor

QuickBooks File Doctor is a tool designed to fix issues with your QuickBooks data files and network issues. Running this tool can often resolve Error 185 if it’s related to file or network problems.

Step 4: Answer Security Questions

If your bank has security questions linked to your account, make sure they are answered correctly in QuickBooks. You should log in to your online banking through QuickBooks to update this information.

Step 5: Disable Antivirus Temporarily

Sometimes, antivirus software can block QuickBooks from communicating with your bank. Try turning off your antivirus software temporarily to see if it resolves the error.

Step 6: Multiple Manual Updates

Performing multiple manual updates can help. Go to the banking menu in QuickBooks, select ‘Update’,’ and run the update at least three times. This ensures that all required data syncs properly.

Step 7: Contact Your Bank

If none of the above steps work, your last resort is to contact your bank. They can provide specific information related to your account or any additional security measures that need to be configured in QuickBooks.


Although frustrating, QuickBooks Error 185 is generally fixable with the right steps. Regularly updating your QuickBooks software, ensuring your internet connection is stable, and keeping your banking information up-to-date are good practices to prevent this and other errors. If the problem persists after following the troubleshooting steps, reaching out to your bank or a professional QuickBooks support service might be necessary. By tackling the issue methodically, you can resolve Error 185 and get back to managing your business finances smoothly.

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