What is QuickBooks Bank Error 185?
QuickBooks Bank Error 185 occurs when QuickBooks encounters a problem while trying to connect to your bank. This error usually appears when you are trying to update or download your bank transactions. It means that QuickBooks needs additional information from you to complete the connection with your bank.
Why Does QuickBooks Bank Error 185 Happen?
There are several reasons why Error 185 might occur:
- Additional Security Measures: Some banks require additional security measures, like answering security questions, entering a one-time password (OTP), or other authentication steps.
- Outdated QuickBooks Version: Using an outdated version of QuickBooks can cause compatibility issues with your bank’s online services.
- Changes in Bank’s Security Settings: Banks sometimes update their security settings, which can lead to connection issues with QuickBooks.
- Incorrect Login Credentials: If you have changed your bank login credentials and not updated them in QuickBooks, it can cause this error.
- Browser Issues: Problems with your browser, such as outdated cache and cookies, can interfere with QuickBooks’ ability to connect to your bank.
How to Fix QuickBooks Bank Error 185
Here are the steps to fix QuickBooks Bank Error 185:
Step 1: Answer Security Questions
Many banks use security questions to verify your identity. Follow these steps:
- Open QuickBooks and go to the Banking menu.
- Select the bank account that is causing the error.
- Follow the prompts to answer your bank’s security questions.
- If your bank requires an OTP or other authentication steps, complete them as requested.
Step 2: Update QuickBooks
Using the latest version of QuickBooks can resolve many errors. Here’s how to update QuickBooks:
- Open QuickBooks and go to the Help menu.
- Click on Update QuickBooks.
- Follow the instructions to download and install the updates.
- Restart QuickBooks and try connecting to your bank again.
Step 3: Verify Your Bank Login Credentials
Ensure that your bank login credentials in QuickBooks are correct. Here’s how:
- Open QuickBooks and go to the Banking menu.
- Select the bank account that is causing the error.
- Click on the Edit button.
- Verify that your bank login credentials are correct.
- Update any incorrect information and save the changes.
Step 4: Clear Your Browser Cache and Cookies
If you are using QuickBooks Online, clearing your browser’s cache and cookies can help. Here’s how:
- Open your browser settings.
- Find the option to clear browsing data.
- Select the option to clear cache and cookies.
- Restart your browser and log in to QuickBooks Online again.
Step 5: Reconnect Your Bank Account
Sometimes, reconnecting your bank account can fix the problem. Here’s how:
- Open QuickBooks and go to the Banking menu.
- Select the bank account that is causing the error.
- Click on the Disconnect button.
- After disconnecting, click on the Connect button.
- Follow the instructions to reconnect your bank account.
Step 6: Use a Different Browser
If clearing the cache and cookies did not help, try using a different browser. Sometimes, a different browser can resolve the issue.
Step 7: Contact Your Bank
If the error persists, contact your bank for assistance. Explain the issue and ask if there are any known problems with their online banking services. They might provide additional information or steps to resolve the issue.
Step 8: Contact QuickBooks Support
If none of the above steps work, contact QuickBooks Support for help. They have experts who can assist you in resolving the error.
Preventing QuickBooks Bank Error 185
Here are some tips to prevent QuickBooks Bank Error 185 in the future:
- Regularly Update QuickBooks: Ensure you are using the latest version of QuickBooks to avoid compatibility issues.
- Keep Login Credentials Updated: If you change your bank login credentials, update them in QuickBooks immediately.
- Monitor Bank’s Security Settings: Keep an eye on any changes your bank makes to their security settings and update QuickBooks accordingly.
- Regularly Clear Browser Cache and Cookies: This helps to ensure that your browser functions smoothly with QuickBooks Online.
- Use Supported Browsers: Make sure you are using a browser that is supported by QuickBooks for a better user experience.
Conclusion
QuickBooks Bank Error 185 can be frustrating, but it is usually fixable. By understanding why it happens and following the steps to resolve it, you can get your QuickBooks back on track. Regular maintenance and updates can also help prevent this error in the future. If you ever face issues, don’t hesitate to contact QuickBooks Support for assistance. Managing your finances smoothly with QuickBooks is crucial for your business. Knowing how to tackle errors like Error 185 ensures that you can keep your financial records accurate and up-to-date.
