QuickBooks is a popular accounting software. It helps many businesses manage their finances. However, sometimes users face errors. One common error is QuickBooks Error 17337. This error usually occurs when updating or downloading payroll. It can be frustrating but don’t worry. This guide will help you understand and fix this error.
What is QuickBooks Error 17337?
QuickBooks Error 17337 is related to internet settings. It often happens during payroll updates. The error message might say something about a “secure connection” problem, which means QuickBooks is having trouble connecting to the internet securely. Let’s explore the reasons behind this error.
Causes of QuickBooks Error 17337
Several factors can cause QuickBooks Error 17337:
- Incorrect Internet Explorer Settings: QuickBooks uses Internet Explorer for internet access. If the settings are not correct, it can cause errors.
- SSL (Secure Socket Layer) Settings: SSL settings are crucial for secure connections. If these settings are wrong, you might see Error 17337.
- Firewall or Security Software: Sometimes, firewall or security software blocks QuickBooks. This can prevent it from connecting to the internet.
- Outdated QuickBooks Version: Using an old version of QuickBooks can also lead to errors. It’s important to keep your software updated.
How to Fix QuickBooks Error 17337
Now, let’s go through the steps to fix this error. Follow these instructions carefully.
Step 1: Check Internet Explorer Settings
- Open Internet Explorer: First, open Internet Explorer on your computer.
- Go to Internet Options: Click on the gear icon in the top right corner. Select “Internet Options” from the menu.
- Advanced Tab: In the Internet Options window, go to the “Advanced” tab.
- Restore Advanced Settings: Click on “Restore advanced settings” and then “Apply”.
- SSL Settings: Make sure “Use SSL 2.0” and “Use SSL 3.0” are checked. Also, ensure “Use TLS 1.0”, “Use TLS 1.1”, and “Use TLS 1.2” are checked.
- Close and Reopen: Close Internet Explorer and reopen it. Then, try updating QuickBooks again.
Step 2: Adjust Firewall and Security Software
- Check Firewall Settings: Ensure your firewall is not blocking QuickBooks. Add QuickBooks to the list of allowed programs.
- Configure Security Software: If you have any antivirus or security software, make sure it is not blocking QuickBooks. You should add an exception for QuickBooks.
- Temporarily Disable: Sometimes, temporarily turning off the firewall or antivirus can help. Try disabling them and then update QuickBooks. Remember to turn them back on afterward.
Step 3: Update QuickBooks
- Check for Updates: Open QuickBooks and go to the “Help” menu. Select “Update QuickBooks Desktop”.
- Install Updates: If updates are available, download and install them. Keeping QuickBooks updated can prevent many errors.
Step 4: Verify SSL Settings
- Open Internet Explorer: Go back to Internet Explorer and open Internet Options.
- Advanced Tab: Again, go to the “Advanced” tab.
- SSL and TLS Settings: Double-check the SSL and TLS settings. Ensure they are enabled, as mentioned earlier.
Additional Tips
- Restart Your Computer: Sometimes, a simple restart can fix many issues. Try restarting your computer after making changes.
- Use QuickBooks Tool Hub: Intuit provides a QuickBooks Tool Hub. It can fix many common errors. Download it from the official QuickBooks website and run the “Program Problems” tool.
- Contact Support: If you are still having issues, contact QuickBooks support. They can provide expert help.
Conclusion
QuickBooks error code 17337 can be annoying, but it’s usually easy to fix. By following the steps in this guide, you should be able to resolve the error. Remember to check your internet settings and firewall and update QuickBooks regularly. Keeping your software and settings up-to-date is the best way to prevent errors.
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