Resolving QuickBooks Error 187: Simple Steps to Regain Access to Your Account

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Are you facing QuickBooks Error 187 and looking for a straightforward solution? This detailed guide will help you understand and resolve the issue efficiently.

What is QuickBooks Error 187?

QuickBooks Error 187 is a common error that users may encounter when using QuickBooks accounting software. It usually appears with the message “Your bank rejected your login. Please update your sign-in info and try connecting again.” This error often arises due to incorrect login credentials being entered multiple times.

Common Causes of QuickBooks Error 187

Understanding the causes of Error 187 can help in effectively resolving the issue:

  1. Incorrect Credentials: The most common cause is entering the wrong login information multiple times.
  2. Outdated QuickBooks Version: Using an outdated version of QuickBooks can lead to compatibility issues with bank servers.
  3. Internet Connection Issues: A good or stable internet connection can disrupt the connection between QuickBooks and your bank.
  4. Bank Server Issues: Sometimes, the bank’s servers might be down or undergoing maintenance, which can temporarily block access.
  5. Security Updates: Changes or updates in the bank’s security settings or terms can also trigger this error.

Step-by-Step Solutions to Fix QuickBooks Error 187

Let’s explore the detailed steps you can take to resolve QuickBooks Error 187:

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Step 1: Verify Your Login Credentials

Ensure that you are using the correct username and password for your bank account. If you need more clarification, try logging into your bank’s online platform directly. If you’ve recently changed your banking credentials, update them in QuickBooks immediately.

Step 2: Update QuickBooks

Running an outdated version of QuickBooks can cause several issues, including Error 187. Follow these steps to update your QuickBooks:

  • Open QuickBooks and go to the “Help” menu.
  • Select “Update QuickBooks Desktop.”
  • Click on “Update Now” at the top.
  • Check the boxes next to the updates you want to install, then click “Get Updates.”
  • After the download, restart QuickBooks and install the updates.
Step 3: Check Your Internet Connection

A stable internet connection is crucial for QuickBooks to function correctly. Check your internet connection and ensure it is stable and fast enough to support QuickBooks operations. If you are on a wireless connection, try switching to a wired connection to see if that improves the stability.

Step 4: Contact Your Bank

If the above steps do not resolve the issue, there might be a problem with your bank’s servers or with your account specifically. Contact your bank to ensure there are no issues with their servers or with your account permissions.

Step 5: Use the QuickBooks File Doctor Tool

QuickBooks File Doctor is a tool developed by Intuit to fix common QuickBooks errors. To use this tool:

  • Download and install the QuickBooks Tool Hub from Intuit’s official website.
  • Open the Tool Hub and select the “Company File Issues” tab.
  • Click on “Run QuickBooks File Doctor.”
  • Please select your company file from the drop-down menu or browse to find it.
  • Choose “Check your file” and then “Continue.”
  • Enter your QuickBooks admin password and click “Next.”
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The scan and repair process might take some time, depending on the size of your QuickBooks file.


QuickBooks Error 187 can be frustrating, but with the right approach, it is resolvable. Start by checking your login credentials and updating QuickBooks. Ensure your internet connection is stable, and don’t hesitate to contact your bank for further assistance. If the problem persists, tools like QuickBooks File Doctor can help diagnose and fix the issue.

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